Current Open Opportunities
Customer Support Consultant
Envisage, the largest Irish Sage Partner and part of The Noledge Group, has spent the last two decades delivering accounting and ERP solutions to some of Ireland’s largest and best-known companies. We specialise in the Sage 200cloud solution. Our sister company, OSSM, is a leading NetSuite solution provider. Both companies provide the complete end-to-end solution from project management through to implementation, customisation and support.
We’re currently looking for somebody to join our technical support team. This person must be self-motivated and willing to learn new skills in order to support our Sage 200 product and the various software add-ons for our customers.
Job Role Includes:
- Supporting technical errors, standard functionality, and custom developed add-ons, report design, data investigation via Microsoft SQL Server etc.
- Configuring Sage 200 to client’s requirements, writing custom reports, installing server/client applications, training end users etc.
- Working on your own initiative, managing assigned support tasks efficiently and responding to customers within agreed timeframes.
- Consulting with other team members when necessary to resolve customer queries efficiently and effectively.
- Excellent problem solving/troubleshooting skills.
- Excellent communication skills whether it be client facing, email, phone-based or remote chat support. Previous experience in a customer service role is essential.
- Proficiency in Microsoft Office Products is essential (esp Outlook, Teams & Excel)
- Experience with Sage 200, NetSuite or Other Accounting/Business Software would be an advantage
- Experience with Microsoft SQL Server or Power BI would be an advantage.
- Enthusiastic and keen to learn new skills in a fast changing environment
- Will consider graduates for this role, ideally with a combination of IT and business qualifications.
Hours are 9am to 5pm Monday to Friday (with an hour for lunch).
The role will be based at our office in Castleknock, Dublin 15 for the days that the office is open. On other days it will involve “Working from Home”.
Please send CV with covering letter indicating your availability by email to: email@example.com